If you provided the wrong address, or the item is not deliverable, once the item is returned to the warehouse we will only reship after a $25 reship fee (U.S, orders) and $65 reship fee (international orders).

To have your order resent: 

1.Pay the Reship

2. Provide an updated shipping address

If your shipment gets lost in transit, please file a claim with UPS or USPS. All orders are insured we do not issue refunds or reorders. 

 *PLEASE VERIFY YOUR SHIPPING ADDRESS WHEN CHECKING OUT*

Please be advised that when an order is returned to us the shipper charges us a fee. Therefore, we have to charge you the fee. 

We (Timeless Skincareology) DO NOT cover any duties/taxes/customs fees that may incur with international shipments.